SHIPPING POLICY

 

GENERAL INFORMATION

When placing an order, your billing address must correspond to the address of your credit card, otherwise we will not be able to process your order. Gift cards and gift certificates will not be applicable to telephone sales. You may pay for your purchase using a valid VISA, MasterCard, American Express or Discover card and you authorize The Motiqué to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be shipped and The Motiqué will have no obligation to fulfill your order.

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PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, Standard orders can still take 3 business days, while Expedited orders can still take up to 1 business days. This is just an estimate and doesn't include weekends or holidays.

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SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included here for reference.

 

Please note that orders to US destinations may take 1-4 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

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Standard Shipping: Orders placed by 5pm CST will usually arrive in 2-3 business days with a trackable service from USPS (excludes weekends, public holidays and federal holidays).

 

Expedited Shipping: Orders placed by 12pm CST will usually arrive within 1-2 business days with a trackable service from USPS (excludes weekends, public holidays and federal holidays).

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When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from fashionnova.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

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OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.